Support

Report issues or find answers in the FAQ. Submitting the form sends your report to the admin inbox.

FAQ

Quick answers to common questions.

Getting Started

Grant Writing & Proposals

Knowledge Base & Resources

Projects & Management

AI Features & Access

Account & Billing

Technical Support

Application Features

Glossary of terms and abbreviations

Send a support request

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Subject

What happened? (include the exact permission error)

Preview (what will be sent)

Hi Vitor,

I’m getting a permission error when visiting /en/support.

What happened:
- Page: 
- What I was trying to do: access the support page
- Result: I see a permission/unauthorized error and can’t proceed.

Helpful details:
- My account email/username: —
- Time it happened (local): —
- Exact error message text: (see above)
- Screenshot (if possible): (attach separately)

Can you help confirm what permission/role I’m missing and enable access?

Thanks,
[Your name]

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Support

Getting Started

What is Grant Flow?

How do I create my first project?

What are TRL and IRL assessments?

Grant Writing & Proposals

What proposal engines are available?

How does AI proposal generation work?

Can I link references and stakeholders to proposals?

What is the Grant Navigator?

Knowledge Base & Resources

What can I store in the Knowledge Base?

How do I create references?

What is a Consortium?

Projects & Management

What is the difference between Projects, Programmes, and Portfolios?

How do I track project progress?

What is a Business Case?

AI Features & Access

Who can use AI features?

How do I generate a Lean Canvas with AI?

What is Risk Analysis?

Account & Billing

What subscription plans are available?

How do I upgrade my plan?

Can I cancel my subscription?

How does the business model and credits work?

Technical Support

I'm getting a permission error. What should I do?

How do I sync grant opportunities?

Where can I submit feature requests or report bugs?

How do I contact technical support?

Application Features

How does autosave work?

What happens if I'm inactive for too long?

How does the progress indicator work?

How do I collaborate with others on my application?

Glossary of terms and abbreviations

EIC

SBIR

TRL

IRL

Nordic Innovation

Tilskudd

Kompetansepluss